Terms and Conditions

Definitions

  • “EPC Choice Ltd” - a company which acts as a Disclosed Agent between the Service Provider and the Customer.
  • “Disclosed Agent” - an agent acting on behalf of the Service Provider and who discloses this fact to the Customer.
  • “Service Provider” - a person or corporation who provides services to a Customer.
  • “Customer” - a person or corporation to whom the Service Provider provides their services.
  • “Services” - refers to all services that could be provided by the Service Provider.
  • “Terms” / “Agreement” - refers to these Terms and Conditions.

Introduction

These terms and conditions apply to the provision of Services facilitated by the Disclosed Agent on behalf of the Service Provider to a Customer.

Service Provision

The Disclosed Agent’s role is to facilitate the provision of Services by introducing the Customer to a suitable Service Provider. The actual service will be provided by the Service Provider.

Payment

Payment for the service provided will be collected from the Customer by the Disclosed Agent on behalf of the Service Provider.

Contractual Relationships

  • The Disclosed Agent and Customer: The Disclosed Agent acts as an intermediary and is responsible for introduction, administration, and collection of payment on behalf of the Service Provider.
  • Customer and Service Provider: The contractual relationship for the provision of services exists directly between the Customer and the Service Provider.
  • Disclosed Agent and Service Provider: The Disclosed Agent coordinates with the Service Provider for Service provision by way of introduction, administration, and collection of payment. The Disclosed Agent does not provide the Service.

Fees and Payment

  • The Customer agrees that the Disclosed Agent will collect payment for the Services provided by the Service Provider.
  • Payment to the Service Provider becomes due upon completion of the Service provided by the Service Provider unless payment has been made prior.
  • The Disclosed Agent will remit the payment to the Service Provider in full minus any agreed-upon fees for the Disclosed Agent’s services within a specified time frame after collecting the fee from the Customer.
  • Fees and Payment terms shall be clearly stated and agreed upon by the Customer on behalf of the Service Provider prior to commencement of the Service.
  • All payments collected on behalf of the Service Provider are to be made in £(British Pound).
  • All prices confirmed will show whether VAT is to be levied.

Obligations of the Service Provider

  • The Service Provider shall provide services in a professional and competent manner in accordance with industry standards and regulations.
  • The Service Provider is responsible for maintaining their own insurance and adhering to all relevant legal and regulatory requirements.

Customer Responsibilities

  • The Customer shall provide accurate and complete information necessary for the Service Provider to perform services.
  • If following completion of the services, additional information is provided which results in changes to the service provided, a £30 fee will be payable.
  • The Customer agrees to adhere to payment terms as agreed with the Disclosed Agent on behalf of the Service Provider.

Cancellation

  • Customers may reschedule a Service appointment up to 24 hours before the scheduled time without incurring a fee.
  • Cancellations or rescheduling within 24 hours of the scheduled appointment will incur a fee equivalent to 50% of the agreed service fee.
  • Failure to attend a scheduled appointment without prior notice or to ensure that access is provided for the Service provider to complete the service (‘No-Show’) will incur a fee equivalent to 100% of the agreed service fee.
  • Prepaid services are non-refundable in cases of late cancellation or no-shows in accordance with the terms stated above.
  • If the Service Provider cancels an appointment, EPC Choice Ltd reserves the right to introduce an alternative Service Provider or reschedule at no additional cost.
  • Any unpaid fees arising from late cancellations or no-shows will be pursued through collection agencies or legal enforcement.

Confidentiality and Data Protection

  • All parties agree to maintain confidentiality of any proprietary or personal information shared during the course of service provision.
  • Data protection shall be in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

Liability and Indemnity

  • The Disclosed Agent's liability is limited to the scope of introduction, administration, and payment collection functions.
  • The Service Provider is liable for the quality and delivery of their services.
  • The Customer agrees to indemnify and hold harmless the Disclosed Agent against any claims arising from the Service Provider’s Service provision including express or implied warranties including warranties of satisfactory quality and fitness for a particular purpose.
  • The Customer agrees that the Disclosed Agent shall not be held liable for any loss of profit, loss of goods, loss of data, or loss of goodwill arising out of or in relation to the acts or omissions of the Customer or the Service Provider or for any indirect and/or consequential losses, damages, and expenses that may be incurred by the Customer.
  • The Customer agrees that the entire aggregate liability for any direct or indirect loss arising from the Service Provider being in breach of these Conditions or negligent in the course of performing the Services will not exceed the cost of the Service.

Termination

  • The terms of service termination will be outlined in the individual service agreement between the Customer and the Service Provider.
  • The Disclosed Agent may terminate its intermediary service with reasonable notice.

Dispute Resolution

  • Any disputes arising under these terms shall initially be resolved through negotiation.
  • If unresolved, disputes shall be subject to arbitration or legal proceedings under UK law.

Governing Law

These terms and conditions shall be governed and construed in accordance with the laws of the United Kingdom.

Amendments

These terms may be amended by the Disclosed Agent with prior notice to both the Customer and the Service Provider.

Entire Agreement

These terms constitute the entire agreement between the Disclosed Agent, Customer, and Service Provider regarding the Disclosed Agent’s services and supersede any prior agreements or understandings.